FREQUENTLY ASKED QUESTIONS

 

Q. What is the difference between this unit and other blenders on the market?
A. The HealthMaster is not a typical blender. This unit is designed to do 31 kitchen
      jobs in one. The Healthmaster will make everything from hot soups to cold ice
      cream in one step.

 

01. Pulverizes & liquifies whole fruits and vegetables in just seconds.
  02. Make creamy low fat ice creams, sorbets and gelatos.
  03. Simmer fresh whole food soups in just minutes.
  04. Create tantalizing dips and salsas - chock full of vitamins and
       heart healthy nutrients like lycopene.
  05. Blend award winning whole fruit smoothies & milkshakes.
  06. Grind smooth or chunky nut butters – preservative-free.
  07. Whisk up your own fat-free salad dressings.
  08. Whizz up fresh organic baby foods in seconds.
  09. Melt chocolate and cheese without scalding - for easy sauces
       and fondues, anytime.
  10. Purée party pleasing dips, patés and sandwich spreads.
  11. Grate cheese from coarse to fine – do a little or a lot in seconds.
  12. Whip cream or milk effortlessly for frothy toppers.
  13. Create yummy calorie wise coffee drinks for pennies a serving .
  14. Fold together batches of easy batters for muffins, cakes,
       quick breads, crepes and pancakes .
  15. Mince dry or fresh herbs for a low cal flavor boost.
  16. Mix up exotic drinks and cocktails for a couple or a crowd.
  17. Beat lump-free gravies, sauces or instant puddings for
       parfaits or pie fillings.
  18. Make lactose-free soy and nut milks.
  19. Crush up to 2 quarts of ice in seconds for party pleasing
       drinks or juicy snowcones.
  20. Produce organic fruit preserves, jams and jellies.
  21. Shred left over cooked meats for chili, shepherd’s pie or
       pulled pork sandwiches!
  22. Make fresh breads crumbs.
  23. Create nutrient-rich pasta sauces.
  24. Mash the smoothest, creamiest sweet or regular potatoes
       you’ve ever tasted.
  25. Prepare home made yogurt and kefir.
  26. Cream all natural herb butters from scratch.
  27. Rough or fine chop veggies like potatoes, carrots and
       celery for easy weeknight stews or casseroles.
  28. Dice eggs or onions– no more tears.
  29. Minces ginger and garlic.
  30. Aerate eggs whites for fluffy meringues (pie or pavlova).
  31. Cleans up in seconds with a little soapy water.
  IT DOES NOT:
  01. Mill Grains & Beans
  02. Crack whole grains
  03. Grind whole grains
  04. Powder sugar
  05. Knead doughs

Q. What 20 different kitchen appliances can be replaced by the HealthMaster?
A. They are as follows:

 

01 - Blender
  02 - Minichopper
  03 - 10’ cook’s knife
  04 - Immersion blender (stick blender)
  05 - Snow Cone Maker
  06 - Coffee mill / grinder
  07 - Spice mill / grinder
  08 - Ice Cream maker
  09 - Smoothie maker/ bar blender
  10 - Ricer
  11 - Food mill
  12 - Cheese / Veggie grater
  13 - Juicer
  14 - Meat grinder
  15 - Hand mixer
  16 - Nut butter maker
  17 - Garlic Press
  18 - Soy milk maker
  19 - Milk shake maker
  20 - Latte whip or other milk frothing apparatus

Q. What is the Pitcher made out of?
A. It is made of Polycarbonate plastic.

Q. How many speeds does the unit have?
A. The unit has 8 variable speeds.

Q. What are the dimensions of the unit?
A. 21 x 12.75 x 16.5

Q. How is the unit able to make soups?
A. The centrifugal force of the blade spinning causes friction which heats up
     the contents.                            

Q. How many ounces does the pitcher hold?
A. 70 ounces / 2 quarts.

Q. Why is there steam coming from my lid?
A. There is a safety valve release built into the lid. This allows steam and pressure
     to release from the unit when soups are being made.

Q. Why will the machine not turn on?
A. The unit must be properly assembled or it will not power on at all. The pitcher
      and lid must both be slid into the locked position. The EZ Grip Handle of the
      pitcher should always be to your right, and the Handy Flipper should always be
      slid into the built in sensor on the EZ Grip Handle of the pitcher. When the unit is
      all locked in place a clicking noise can be heard. The display will not light up
      unless it is properly assembled.

Q. Why has the motor shut off while using?
A. The unit has a built in safety feature that will shut down the machine to prevent
      overheating. Allow the machine to cool down for about 30 minutes and then press
      the clear reset switch located at the bottom of the base. The machine will then
      power back on.

Q. Why does the blade only spin once and then stop when the “ICE” button
      is pressed?

A. The “ICE” button is only used when trying to move contents from the bottom
      of the pitcher. It is not a feature that will remain running when pressed.

Q. What is the horsepower of the unit?
A. Almost 2 Horsepower Motor.

Q. What is the wattage?
A. 1100 watts / 1200 watts if upgraded to Pro unit.

Q. How often should I change my blades?
A. The blades of the unit will never have to be replaced.

Q. Is it normal for my machine to be loud?
A. Yes, this is a powerful motor. And there will be some noise associated with it.

Q. Can I make flour in the unit?
A. Yes you can.

Q. Do vegetables need to be cooked before putting in machine?
A. No.

Q. Is the unit dishwasher safe?
A. Yes, except for the base.

Q. Is it normal for the motor to have a slight burning smell?
A. Yes, it is normal for the unit to have a factory smell. After a few uses the
      smell will dissipate.

Q. Can anything other than the tamper be used in the machine?
A. No. The tamper is specially designed to stop 1 inch above the blade. We do not
      recommend that anything other than the tamper provided is used.

 

  GUARANTEE AND RETURNS POLICY

 

Q. Is my Living Well HealthMaster covered by a warranty?
A. Yes, Every Living Well HealthMaster is covered by a manufactures
      60 - day money back guarantee, less shipping and the motor has a lifetime warranty.

Q. Procedure for Warranty Repairs or Replacement On the Motor.
A. If warranty service is necessary, the original purchaser must pack the product securely
      and send it postage paid with a description of the defect, proof of purchase, and a check
      or money order for $29.99 to cover return postage and handling to the following address:
      Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492


Q. How do I go about returning my Living Well HealthMaster?
A. If you’re not 100% satisfied- for any reason- contact a Living Well HealthMaster
      Customer Service Representative at 1-973-287-5170 for a return authorization.